Authentication for edit-from-my-PC

jlemangarin

We made a security fix recently (3.8.0 Hotfix 6) that may be the cause of your issue.

Could you try to open a document with another computer running Office 2010 if you are able ?

Also could you send me the error(s) message(s) you get ?

Thanks in advance for you help !

Best,

aclassen

I tested now with a different user (who kept the same password as weeks ago), on the same machine with Office 2010 and on a second machine with Office 2010. It is indeed the same problem, so it is not anything about a changed password.
Error message: Well, there is no obvious error message. Word is being opened, with the alfresco ticket being downloaded 0%, and the windows security dialogue opens again and again and asks for the password

There is no explicit error message that I can find. In the event viewer, the information is just
"Microsoft Word
Could not open 'https://servername/TICKET_925c048779dcc2c50f70df835ac8853e09a9b70d/alfresco/webdav/Sites/_Path-to-doc/doc.docx'.
700468
14.0.7015.1000
wdhx
0x80070002 "

jlemangarin

Hello @aclassen ,

Thank you for your help ! Yes it seems to be related to the desactivation of these unsecured cyphers :

TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 (0xc027) ECDH secp256r1 (eq. 3072 bits RSA) FS WEAK 128
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA (0xc013) ECDH secp256r1 (eq. 3072 bits RSA) FS WEAK 128
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 (0xc028) ECDH secp256r1 (eq. 3072 bits RSA) FS WEAK 256
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA (0xc014) ECDH secp256r1 (eq. 3072 bits RSA) FS WEAK 256

Do you know when the Office 2010 workstations will be updated ? I think it should be soon because the EOL of Office 2010 is the next month.

Thanks in advance !

Best,

aclassen

Well, we won't manage before the end of the year, it seems.
Thanks for the clarification!

cpotter

Dear @aclassen please have this in mind went you take the decision https://community.ceo-vision.com/topic/406/end-of-life-ms-office-2010-and-opportunities

aclassen

@cpotter Yes, I've seen that post already. Not for me to decide...

jlemangarin

Hello @aclassen,

Could you give me the permission to temporary enable these cyphers again to check if this is the cause of the issue ?

Even if we don't recommand that we may be able to re enable these cyphers keeping your support licencing active with a signed agreement, waiting for the Office 2010 update.

Best regards,

aclassen

Yes please

jlemangarin

That's done !

aclassen

And the edit-from-my-PC works again with Office 2010.
I'm asking my colleagues about the exception

jlemangarin

Thanks for the update !

Please tell me if you want to make this configuration permanent so I'll prepare an agreement for us.

Best !

aclassen

Yes, we'd like to have this permanent... for the time being, so as not to stop users from experimenting with it,