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Problems to save Word documents downloaded from GoFAST

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  • aclassenA Offline
    aclassenA Offline
    aclassen USERS GoFAST-Entreprise
    wrote on last edited by
    #1

    The situation is the following:

    We upload an older document to GoFAST, no problem to view and edit it (including edit from my PC or online OnlyOffice).

    When I download the document AFTER it was edited in OnlyOffice, I can access the document but not save it.

    d4.png

    Running Inspect document will find "custom xml code"

    d5.png

    When I remove the custom xml code (just within the "Inspect document") and save the document, all works fine.
    d8.png

    I can also run the "Inspect document" and removal in "Edit from my PC" mode, and that solves the problem in the future for that document. Nevertheless, it seems OnlyOffice seems to do something with the XML of older documents.

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  • cpotterC Offline
    cpotterC Offline
    cpotter Admin Team
    wrote on last edited by
    #2

    Dear @aclassen,

    We cannot reproduce your issue with your document on Microsoft 365 Word 2016 Version 2205 (build 15225.20288) on Win 10 Pro and Onlyoffice 7.1.0 (GoFAST v4 R3)

    Perhaps it is not exactly the same document ?

    Best,

    Christopher Potter
    Fondateur & Président / Founder & President,
    CEO-Vision S.A.S

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  • cpotterC Offline
    cpotterC Offline
    cpotter Admin Team
    wrote on last edited by cpotter
    #3

    Another check with Office 2019 Pro (Microsoft Word 2019 PRO Version 2205 Build 16.0.15225.20278 64 bits​) does not reproduce your problem.

    Warm regards,

    Christopher Potter
    Fondateur & Président / Founder & President,
    CEO-Vision S.A.S

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  • aclassenA Offline
    aclassenA Offline
    aclassen USERS GoFAST-Entreprise
    wrote on last edited by
    #4

    Good to know, thanks for investigating.

    cpotterC 1 Reply Last reply
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  • cpotterC Offline
    cpotterC Offline
    cpotter Admin Team
    replied to aclassen on last edited by
    #5

    @aclassen Thank you !

    Christopher Potter
    Fondateur & Président / Founder & President,
    CEO-Vision S.A.S

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